Task

You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy.

Write a letter to the store manager, explaining the problems you have had. AskĀ  for a refund or exchange on the item.

Tips

  • You should write at least 150 words.
  • You should spend about 20 minutes on this task.
  • You do NOT need to write your own address.

Model answer:

10th January, 2004

Dear Sir or Madam

Re: faulty jumper and refund refusal

On Wednesday 2nd January, I bought a green long-sleeved jumper from your store. The jumper was medium-sized and made from cotton. It cost $59.95 and it was not on special.

When I got home, I discovered that there was a small hole in the left sleeve. It looks like a rip of some kind and the stitching has unravelled. I returned to your shop the next day to ask for an identical replacement jumper. Unfortunately there were none in stock. Therefore I asked for a refund. However, the shop assistant refused to give me a refund because it was not the policy of the store.

I am writing to demand a refund or, at the very least, a replacement jumper. The jumper is unwearable as it is and I do not want to buy anything else. I hope that you can assist me in this matter. If I do not get satisfaction, I will be forced to seek legal advice.

Yours sincerely

Susan Milne.

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Words

buy
obtain in exchange for payment
obtain or secure (something wanted or desirable)
used to introduce a statement that contrasts with or seems to contradict something that has been said previously
a feeling of expectation and desire for a particular thing to happen
aga
(in Muslim countries, especially under the Ottoman Empire) a military commander or official.

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